Criminals are calling people and pretending to be from a trusted organisation like a bank, IT company or phone company.

They will say your bank accounts or computers aren’t secure and your money isn’t safe. They will ask for your PIN and tell you to leave your bank card in your letterbox so it can be cancelled and replaced. They may ask you to withdraw cash and leave that in the letterbox instead, or they may pick it up from you directly.

These scammers can use technology to make it look like the call is coming from the bank’s or other legitimate business's phone number. They may send text messages in the same conversation thread as your real bank. They are stealing large sums of money.

For more information about this scam, including how to protect yourself and take action if you've been affected, visit Scamwatch.