The Department of Jobs, Skills, Industry and Regions (Department) hosts this website on behalf of Study Melbourne. Study Melbourne respects and values the privacy of every visitor to this website.

This privacy statement applies only to this website and is consistent with the Department's privacy policy.

The Department's privacy policy is available from the Privacy Officer.

Privacy Officer

Department of Jobs, Precincts and Regions
GPO Box 4509
Melbourne, VIC, 3001, Australia
Email Privacy Officer

Personal information

In this privacy statement the term ‘personal information’ is information or an opinion that is recorded in any form, whether true or not, about an individual whose identity is apparent or can reasonably be ascertained. This is defined in section 3 of the Privacy and Data Protection Act 2014 (Vic).

This Act is the legislation that regulates our collection and handling of personal information.

Detailed information about the Act is available at the Office of the Victorian Information Commissioner.

Collection of personal information

It is intended that our website can be used anonymously. However, for some functions, the collection of personal information is necessary or unavoidable. You will know if we are collecting personal information from you because you will be requested to provide it.

Use and disclosure of personal information

Any personal information collected will only be used for the purposes for which it was collected. We will not disclose your personal information to a third party, including other state institutions and authorities, except if required by law or other regulation.

Personal information will be handled in accordance with the following legislation:

  • Privacy and Data Protection Act 2014
  • Public Records Act 1973.
  • Charter of Human Rights and Responsibilities Act 2006
  • Health Records Act 2001.

We commit to treating any personal information provided by you as confidential and only for the purposes indicated. They include but are not limited to the following services.

General Enquiries Form

Our website provides a General enquiries form through the Contact us page. On this page we collect your name and email address, as well as the nature of your query. The personal information will only be used to respond to your query.

Electronic Direct Mail (EDM) & Newsletter Subscription

We use both internally built mail distribution software and third-party vendors to provide online communication services for email campaigns and newsletter services.

In subscribing to newsletters, you are providing us with personal information, which we will not disclose or use for any other purpose without your consent.

You can unsubscribe at any time and your email address will be moved to a 'do not contact' email database. To do this, click on the unsubscribe link within each email or newsletter you have subscribed to. You can resubscribe at any time by using the appropriate subscription form on the website.

Subscriptions supported by third-party vendors only share details with us to assist with managing delivery, technical issues and the prevention of fraud or security issues.

Here is the privacy policy of the third-party we use:

Your personal information is stored on secure databases located in Australia, and the United States. If you do not consent to your personal information being stored outside of Australia, please do not submit your personal information to us.

Events

We deliver physical and virtual events for current or prospective students in Victoria, Vietnam, China, Malaysia, South Asia, and Latin America. Humanitix is the preferred event booking platform for all Study Melbourne activities.

Here is the privacy policy for Humanitix:

Social Media

If you engage with us using social media channels such as LinkedIn, WeChat, YouTube, Instagram or Facebook you should be aware of the following:

  • We only collect information that you voluntarily provide via polls, responses, competitions, posts, comments, direct messages, tweets and other social channels
  • Your social media profile contact details may be used to contact you for feedback or to reply to you. All contact will be made via the channels you are using
  • Your individual privacy settings for profiles and accounts on social media networks are your responsibility. We have no control over these settings, which may allow information you post to be available to other people on the same or other social media channels
  • We strongly recommend that you regularly check and update the privacy settings of all your social media profiles and accounts to make sure that you know what information you are making available, and to which audience

Here are the privacy policies for some of the social media channels and tools used:

Access to and correction of personal information

You may request access to any personal information that we may have collected about you. Also, you may request correction of your personal information if you can establish that it is not accurate, complete, or up to date. The Victorian Information Commissioner recommends that the appropriate means to access and correct information held by government departments in accordance with the Freedom of Information Act 1982 (Vic).

The Freedom of Information Officer may be contacted about access to, and correction of, personal information collected by the department or for any questions or concerns you may have arising from this privacy statement.

Freedom of Information Manager

Department of Jobs, Precincts and Regions
GPO Box 2392
Melbourne, VIC, 3001, Australia

Tel: 1800 317 531
Email FOI Manager

Website usage measurement

Cookies

Our website uses cookies to make your experience of the website easier and more efficient. A cookie is a small data file placed on your hard drive by the web page server. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your email address. Note that the cookie will remain on your computer as a record for future visits to this website.

You can configure your browser to notify you when you receive a cookie, providing you with the opportunity to either accept or reject it. You can also refuse all cookies by turning them off in your browser or deleting all cookies from your computer if required.

Clickstream data

The following non-personal information is automatically recorded by this site's web server for statistical and system administration purposes only:

  • your server address
  • your top-level domain name (for example, .com, .au, .gov)
  • the date and the time of your visit to the site
  • the pages you accessed and downloaded
  • the address of the last site you visited
  • your operating system
  • the type of browser you are using

To the extent that this data could make you identifiable, the Department will not attempt to identify individuals from the records the server automatically generates unless that is necessary to investigate a breach of law or regulation.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses cookies, which are text files placed on your computer, to help analyse how people use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser; however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For further information, please visit the Google Privacy Center.

Web Beacons

A web beacon is a small graphic image that is placed on a page or in an email which is used to understand the behaviour of the user. They are related to both clickstream data and cookies. When the HTML code for the Web beacon points to a site to retrieve the image, at the same time it can pass along information such as the IP address of the computer that retrieved the image, the time the Web beacon was viewed and for how long, the type of browser that retrieved the image and previously set cookie values.

Web beacons are used on this site for statistical purposes only, and no attempt will be made to identify you or your browsing activity.

Facebook tracking pixels

In addition to anonymous cookies and clickstream data we also collect identifiable information using Facebook tracking pixels. A tracking pixel is a small transparent graphic image that is placed on a web page. The pixel allows us to collect information regarding the use of the web page that contains the tracking pixel. If you have used Facebook on the same device, we share the tracking pixel data with Facebook and they use the information collected from the page to optimise the advertising you see when using Facebook.

If you are a registered user of Facebook and you do not wish Facebook to track your use of pages on our website in this way, you can opt out by changing your advertisement settings.

Internet user risks

We cannot guarantee uninterrupted or error-free functions of this site. In addition, we are not responsible for the propagation of viruses or other harmful components transmitted from this site or any other third-party sites. We recommend that you have updated virus protection software on all devices.

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