If you’re applying to study in Australia as an international student, an education agent can guide you through the entire process. Learn how they can help and what things to consider.
What is an education agent?
An education agent offers personalised support for international students applying to study in Australia. Here’s what they can do to assist you:
- Provide accurate, up-to-date course information from Victorian education providers.
- Help you understand your options for studying and living in Victoria.
- Assist with completing your enrolment application and other required documents.
- Guide you through the steps to accept your study offer.
How to choose the right education agent
It’s important to take time to find the right education agent to meet your study goals. Some tips to get you started:
- Work with a registered education agent: Use the QEAC interactive map to locate a certified agent near you.
- Understand agent affiliations: Some agents are paid by specific institutions to promote their courses. To ensure you’re aware of all possible study options, consider independent agents too.
- Choose agents with Australian expertise: Agents who understand the Australian education system can offer more tailored advice.
New rules on agent commissions
Recent changes mean that education providers can no longer pay or give commissions to education agents recruiting overseas students who are already in Australia and looking to transferfrom one provider to another provider. These rules are in place to protect students from unnecessary course changes. If you have questions about these rules, contact your education provider or education agent directly for clarification.
Fact Sheet - Changes to requirements around education agents and commissions
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Fact Sheet - Changes to requirements around education agents and commissions
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- 397 KB
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Study tours
Some agents might be able to organise a study tour for you to visit Australia and Victoria. These are typically short-term, combining study and leisure, such as:
- English lessons in the morning.
- Afternoon trips to local attractions, like Melbourne landmarks or cultural sites.
Talk to your education agent for more information on study tour opportunities.
Written agreement to study
Before paying any fees, you will need to sign a written agreement with your education provider. This agreement includes critical details, such as:
- course information and duration
- terms and conditions
- tuition fees, payment terms, and refund policies.
Your education agent will guide you through the process of completing and submitting this agreement.
Read before signing
Never sign a contract without reading it thoroughly. If an agent doesn’t charge you a fee, it might mean they are compensated by universities for your enrolment.
Changing your education agent
If you feel the need to switch education agents after signing a contract, here’s what you should do:
- Contact your education provider: Start by reaching out to your provider to understand the process for switching agents. All agents must comply with Australia’s National Code of Practice for Providers of Education and Training to Overseas Students.
- Learn the policy: Some education providers allow students to change agents only under exceptional circumstances, while others may prohibit switching agents altogether.
- Consider applying directly: If switching agents is not allowed, check whether you can apply and manage your enrolment directly with your university or institution.
Partnering with the right education agent
Education agents play a key role in assisting international students throughout their study journey in Australia. By partnering with a registered and trustworthy agent who understands the Australian education system, you gain valuable support and tailored advice.
To ensure a smooth and successful study experience:
- always review agreements carefully before signing
- fully understand your rights and responsibilities
- take time to find the right agent to meet your specific needs.
Frequently Asked Questions (FAQs)
Do I need an Education Agent?
Working with an education agent is typically optional. However, some Australian education providers may require that you apply through a specific agent. To confirm, check directly with your education provider.
Do I need to pay for an education agent?
Not all agents charge fees for their services. Some are paid by Australian education providers through commissions. Check your agreement carefully to ensure you understand any costs before proceeding.
Can an education agent help me get a visa or a job?
No. Education agents cannot guarantee you a visa, work placement, or permanent residency in Australia. Only registered migration agents can provide migration advice.
Where can I find an authorised education agent?
The QEAC list provides easily accessible, detailed information on each Qualified Education Agent Counsellor (QEAC) and their education agency. QEACs are agency-based student counsellors who have successfully completed the Education Agent Training Course (EATC) and passed the EATC formal test.
Some education providers maintain a list of recommended or approved agents. Contact your provider or check their website for more information.
What if my agent doesn’t meet my expectations?
You can make a formal complaint through your education provider. Education agents are legally required to follow Australia’s National Code of Practice for Providers of Education and Training to Overseas Students.
If they do not, it could constitute grounds for a complaint. You will likely need to lodge a formal complaint, and you may have to wait to receive an outcome. Your institution must respond to complaints about their education agents.
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