Crisis Phone Counselling

Lifeline 13 11 14

• 24 hours a day, 7 days a week
• A free nationwide service offering 24 hour crisis support and suicide prevention services.

Suicide Call Back Service 1300 659 467

• 24 hours a day, 7 days a week
• A free nationwide service providing phone and online counselling to people affected by suicide.

SuicideLine 1300 651 251

• 24 hours a day, 7 days a week
• Free counselling and support for people at risk of suicide and anyone experiencing mental health issues.

Support for victims of violence (victims of crime, family violence, sexual violence)

Safe Steps 1800 015 188

• 24 hours a day, 7 days a week
• For women and children who are victims of family violence. A web chat support service available Monday to Friday 9am until midnight.

Victims of crime 1800 819 817 or text 0427 767 891

• 8am to 11pm, 7 days a week
• For adult male victims of family violence and victims of violent crime

Sexual Assault Crisis Line 1800 806 292

• 24 hours a day, 7 days a week
• For victims of sexual assault

1800 Respect 1800 737 732

• 24 hours a day, 7 days a week
• Information and counselling to support people impacted by domestic, family or sexual violence.

Housing

Housing 1800 825 955 or (03) 9536 7777

• 5 pm to 9am, Monday to Friday and 24 hours on weekends and public holidays
• Help if you are homeless or at risk of homelessness or family violence.

Health and Family

Child Protection 13 12 78

• 5pm to 9am Monday to Friday, 24 hours on weekends and public holidays
• For children and young people whose safety is at risk

Nurse on-call 1300 60 60 24

• 24 hours a day, 7 days a week
• NURSE-ON-CALL puts you directly in touch with a registered nurse for caring, professional health advice around the clock.

Maternal Child Help Line 13 22 29

• 24 hours a day, 7 days a week
• Information and advice about the care and health of your child (from birth to school age). When you call, qualified maternal and child health nurses can discuss your concerns about child health and nutrition, breastfeeding, your own health and any parenting issues.

Specialist and general telephone counselling

Kids Helpline 1800 55 1800

• 24 hours a day, 7 days a week
• A free, private, and confidential, telephone and online counselling service for young people aged between 5 and 25

Men’s Referral Service 1300 766 491

• 8am to 9pm Monday to Friday; 9am to 5pm Saturday and Sunday
• For people at risk of using family violence. Free, confidential, expert support for men and their family and friends

MensLine Australia 1300 78 99 78

• 24 hours a day, 7 days a week
• A telephone and online counselling service for men with family and relationship concerns

Rainbow Door 1800 729 367, text 0480 017 246

• 10am to 5pm, 7 days a week
• Specialist advice to LGBTIQ+ people and their friends and families.

Partners in Wellbeing 1300 375 330

• 9am – 10pm weekdays and 9am – 5pm weekends
• Support from an experienced Wellbeing Coach to help improve your wellbeing and develop strategies to cope with anxiety, depression or stress.